FAQ

This is a myth. There is no such equipment that will tell you what is wrong with your vehicle or that can predict what will go wrong with your vehicle next. Through our technician’s education, training, and experience with automotive repair, we are able to use the diagnostic equipment and determine what is wrong with your vehicle. This process is slower and more difficult if you have had someone else try and fix the vehicle. It is important to give Koplin Auto Care all the symptoms and information known about your vehicle and the problems you are experiencing.

Our invoices reflect the total cost in parts & labor increments. Labor time is determined by using the Mitchell Labor Guide, which is an industry standard. You can be certain that the parts used were purchased according to your individual needs. We also separate our shop supplies and environmental fees. These are the shops supplies needed to inspect and/or repair your vehicle. These include, but are not limited to, shop towels, misc. nuts/bolts, engine/brake cleaner. Other shops will charge you for an entire can of cleaner, even if they only use a small amount. We try to keep it fair by only charging a small percent.

In today's highly sophisticated automobiles, a tune-up is a maintenance type service and normally does not correct running problem. We advise our customers with a running problem to choose an engine diagnostic service in order to address the source of a running problem.

All four categories have a purpose in making repairs and should be selected according to availability, vehicle specifics and your personal needs. A factory new part is one manufactured by the company that produced the vehicle. An aftermarket new part is manufactured by a source other than the original factory. A remanufactured part was previously used and is reconditioned to meet or exceed original specifications. A used part has been obtained from a salvage yard.

It would depend on the symptoms or purpose. If the inspection is for a used car purchase, we charge according to the extent of inspection. In the case of a particular problem (listening for a noise, inspecting brakes, etc.) a fee will not be added if the repair is preformed. When diagnosing an electrical problem (wiring problem, headlights don’t operate, etc.) or driveability concern (hesitation, check engine light, etc.) there will be a charge applied based on the type of equipment used and the technician's time. If the customer does not approve the repair expect to pay for diagnostic time as well.

An appointment is recommended at Koplin Auto Care, although we welcome walk-ins as well. And in most cases we’ll have your car back to you the same day!

We accept VISA, Master Card, Discover, Wright Express and Car Care One which is our financing company for the MVC Club. We also accept checks with proper identification

In many cases, depending on the design of the vehicle, locating an electrical problem or replacing a part requires disassembly of a section/s or removal of other parts to access the area for the repair.

Routine maintenance protects your investment, helps to prevent breakdowns, and will save you on the cost of repairs in the future.

Our top priority is to keep you and your passenger's safe while riding in your vehicle. If the repair can wait, the advisors and the technicians will work together to help you prioritize the urgency of the repairs and maintenance needed. If the repair can not wait, we will be sure to explain why and what could happen if the repair is not performed.